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Privacy Policy for Howard Motors LLC

Last Updated: April 2026

At Howard Motors LLC ("we," "us," or "our"), we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.howardmotorsllc.com and when you use our automotive repair and maintenance service repair systems.

1. Information We Collect

We collect several types of information from and about our customers, including:

  • Personal Identification Information: Name, email address, phone number, and physical address.

  • Vehicle Information: Vehicle Identification Number (VIN), license plate number, make, model, year, and service/repair history.

  • Payment Information: Credit card numbers or other financial data (processed securely through our third-party payment processors; we typically do not store full card details on our own servers).

  • Technical Data: Your IP address, browser type, and how you interact with our website (collected via cookies and tracking technologies).

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you fill out an appointment request form, contact us via email, or provide your details in person at the shop.

  • From Your Vehicle: When we connect diagnostic equipment to your vehicle’s onboard computer.

  • Automatically: Through cookies and similar tracking technologies as you navigate our website.

3. How We Use Your Information

We use the information we collect to:

  • Provide Services: Schedule appointments, perform repairs, and process payments.

  • Communicate: Send you service reminders, repair updates, and invoices.

  • Customer Support: Respond to your inquiries or warranty claims.

  • Marketing: With your consent, send you seasonal promotions or newsletters (you may opt out at any time).

  • Safety & Legal: Notify you of manufacturer recalls and comply with legal or regulatory requirements.

  • Send repair service preformed updates to Car Fax.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With vendors who help us run our business (e.g., appointment scheduling software, payment processors, or parts suppliers who require a VIN to order specific components).

  • Reporting: We may share service history with platforms like CARFAX to help maintain the value and service record of your vehicle.

  • Legal Requirements: If required by law, subpoena, or to protect the safety and rights of our shop and customers.

5. SMS and Text Messaging

If you provide your mobile number, you agree to receive text messages regarding your vehicle’s status.

  • Opt-Out: You can stop receiving text messages at any time by replying "STOP."

  • Data Charges: Standard message and data rates may apply.

6. Data Security

We implement industry-standard security measures (such as SSL encryption) to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Request a copy of the personal data we hold about you.

  • Request that we correct or delete your personal information.

  • Opt out of marketing communications.

8. Third-Party Links

Our website may contain links to other sites (such as tire manufacturers or local parts stores). We are not responsible for the privacy practices of those external websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Howard Motors 3 Kaleigh Ct, Hampton VA. 23666 (410)-831-7555 Service@howardmotorsllc.com

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