Refund & Satisfaction Policy

At Howard Motors LLC, we stand behind the quality of our work. Our primary goal is to ensure your vehicle is safe and reliable. Because automotive repair involves both physical parts and specialized labor, our refund policy is as follows:

1. Service and Labor

• Workmanship Guarantee: Labor charges are generally non-refundable. However, if you are dissatisfied with the quality of a repair, we provide a 12-month / 12,000-mile which ever comes first, warranty on workmanship. If a mistake was made during installation, we will correct the error at no additional cost to you.

• Diagnostic Fees: Diagnostic charges are non-refundable, as they cover the time and expertise required to identify a vehicle's issues, regardless of whether the customer chooses to proceed with the recommended repairs.

2. Parts and Materials

• Installed Parts: Once a part has been installed on a vehicle and the vehicle has been operated, it is considered "used" and is non-refundable. Most parts are covered by a manufacturer’s warranty; if a part fails within the warranty period, we will replace it according to the manufacturer’s terms.

• Uninstalled Parts: If you purchase a part from us but it has not been installed, it may be returned within 7 provided it is in its original, unopened packaging. A 15% restocking fee may apply.

• Special Orders: Parts ordered specifically for your vehicle (e.g., dealer-only parts, custom engine components) are non-returnable and non-refundable.

3. Deposits and Cancellations

• Repair Deposits: For large repairs requiring the purchase of major components (like engines or transmissions), a deposit is required. If you cancel the service after the parts have been ordered, the deposit is non-refundable to cover shipping and restocking costs.

• Appointment Cancellations: We request at least 4 hours notice for cancellations. Failure to show up for a scheduled appointment may result in a "No-Show" fee of $35.00 being applied to your next visit.

4. Exclusions

Refunds or warranty claims will be voided if:

• The vehicle has been subject to abuse, neglect, or off-road use.

• The vehicle was involved in an accident after the repair.

• The repair was tampered with or worked on by another repair facility or the vehicle owner after leaving our shop.

5. How to Request a Review

If you feel you are entitled to a refund or would like to file a warranty claim, please:

1. Contact us immediately at (410)-831-7555 / (478)-738-1776 (Spanish).

2. Bring the vehicle back to our facility for inspection.

3. Provide the original repair order/invoice.

 

All refund requests are handled on a case-by-case basis at the discretion of management.